Refund policy
ALL SALES ARE FINAL!!!
Cancellation and Modification after an order is made is NOT guaranteed!!!
Strictly no returns or exchanges and refund unless there are defect(s) in the product(s) ( including when you use the coupon to buy)
No return or cancel when you use any coupons. We only refund or cancel if they are broken or damaged.
If you have a question, contact us at cs.rotzila@gmail.com.
We only replace items if they are defective or damaged.
If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.
Shipping fee will NOT be refundable once the item has shipped.
Any unsuccessful delivery due to any customers' mistakes on shipping address or customers' unavailability, any loss of products due to the security of customers' living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.
Return Policy
Due to the fact that Rotzila products are personalized & printed-on-demand items, we will not accept returns. However, do not worry, if there is an issue with your order, we will refund or send you a replacement. Please contact us here, our customer service team is willing to support you.
In the following cases, instead of returning the order, you can request a refund or a reshipment:
- Order cancellation: You can cancel your order within 2 hours of placing the order via Contact Us.
- Defective/Damaged/Incorrect item: You can request a replacement or a refund by File A Complaint via Contact Us. You should contact us within 7 days of receiving your order.
Note:
* Please remember to attach an image of proof in the contact form for a damaged/defective/incorrect item, without the proof, we refuse to handle the case.
* Please be reminded that our policy lasts 7 days from the delivery date or 21 days from the order date for replacement/refund requests only. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us). Please review your personalization information before submitting your order. Check spelling, names & options carefully.
You are welcome to contact us here if you have questions about personalization, before placing your order. Understandably, orders only can be canceled or modified within 2 hours after being placed, as they are sent into production after that.
Refund policy
Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of days.
Late or missing refunds
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at cs.rotzila@gmail.com.
If you need more information you can contact us at cs.rotzila@gmail.com.